Terms & Conditions
1 Status of these terms and conditions
Welcome to the turu.com.au website (the “Website”). The Website is provided solely to:
(a) assist customers in gathering information and posting opinions about, and making contact with, holiday parks, camping grounds and other park accommodation (“Holiday Parks”);
(b) allow the owners or operators of Holiday Parks to advertise their businesses; and
(c) assist customers to make online accommodation bookings with Holiday Parks.
In these terms and conditions, "we", "us" and "our" means Bauer Media Pty Ltd (ABN 18 053 273 546) of Level 8, 54 Park Street, Sydney NSW 2000. “You” and “your” refer to:
(a) customers; and/or
(b) advertisers and owners or operators of Holiday Parks (“advertisers”),
(as applicable) who access and use the Website.
Please read these terms and conditions carefully as they apply to your use of the Website and all of its contents, and also to any associated services, products and software provided by us. By accessing or using the Website you agree to be bound by these terms and conditions.
We may require owners or operators of Holiday Parks who wish to advertise their businesses on the Website to comply with additional terms and conditions in relation to those advertisements ("Turu Advertiser Supplementary Terms"). These additional terms will be notified to you at the time you submit your advertisement.
We may require owners or operators of Holiday Parks who wish to use the Turu online booking functionality ("Turu Bookings") to comply with additional terms and conditions in relation to the use of that service ("Turu Online Booking Supplementary Terms"). These additional terms will be notified to you at the time you register to use Turu Bookings.
We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect on the date they are posted and your continued use of the Website after that date will signify your agreement to the revised terms.
These terms and conditions were last updated on 28 December 2012.
2 Licence to use the Website
(a) You acknowledge that the Website, the content posted on the Website by us and our users, and the underlying software and technologies used to operate the Website, are all subject to copyright and possibly other intellectual property rights (“Intellectual Property Rights”).
(b) We grant you a limited, non-transferable licence to access and use the Website solely for your personal, non-commercial purposes (in the case of customers) or internal business purposes (in the case of advertisers).
(c) We (or our licensors) retain all right, title, and interest in and to the Website, and nothing you do on or in relation to the Website will transfer any Intellectual Property Rights to you or, except for the licence referred to in paragraph (b), authorise you to exercise any Intellectual Property Rights unless this is expressly stated.
(d) Except as provided in these terms and conditions, permission to reprint or electronically reproduce the Website or any of its contents, in whole or in part, whether by automated or manual means (including through the use of any so-called robot, spider, scraper or similar technology), for any other purpose is expressly prohibited, unless prior written consent is obtained from us. You may contact us at email@example.com if you wish to obtain such consent.
(e) Subject to applicable law, we may revoke the permissions referred to above at any time and may suspend or deny, in our sole discretion, your access to all or any portion of the Website without notice.
3 Content you submit via the Website
(a) We encourage you to contribute to the Website by submitting advertisements for your businesses, posting reviews of Holiday Parks, submitting enquiries or questions, making comments or providing suggestions (collectively, “Submissions”).
(b) You retain copyright and any other rights you already hold in any Submissions. By submitting, posting or displaying the Submissions, you give us a perpetual, irrevocable, worldwide, royalty-free and non-exclusive licence to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute the Submissions. This licence is for the sole purpose of enabling us to display, distribute, operate and promote the Website and any associated services, products or software.
(c) You confirm and warrant to us that you have all the rights, power and authority necessary to grant the licence of your Submissions under paragraph (b), and that our use of your Submissions in accordance with these terms will not infringe the rights (including copyright or other intellectual property rights) of any other person or organisation or breach any applicable laws.
(d) You must not submit, post, display or otherwise contribute to the Website any of the following:
(i) Any advertisement, comment, review, message, data, information, text, music, sound, photos, graphics, code or any other material ("Content") that is false, unlawful, misleading, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing or advocates harassment of another person, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable, or which discriminates against or vilifies any group or individual;
(ii) Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
(iii) Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including us;
(iv) Unsolicited promotions, mass mailings or “spamming”, transmission of "junk mail", "chain letters", political campaigning, advertising, contests, raffles or solicitations;
(v) Content containing commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes;
(vi) Private information of any third party, including, without limitation, surname (family name), addresses, phone numbers, email addresses and credit card numbers.
(e) You understand that by using the Website, you may be exposed to Submissions that you find offensive, indecent or objectionable, and that, in this respect, you use the Website at your own risk. We reserve the right in our sole discretion and for any reason to pre-screen, review, flag, filter, modify, refuse or remove any or all Submissions from the Website, but we have no obligation to do so, and we will not be responsible for liable for any of the Submissions.
(f) You expressly acknowledge and agree that:
(i) each user of the Website is responsible for their own Submissions (including the pricing and other information that advertisers provide about their Holiday Parks), and as a result, we have no control over the truth, accuracy or completeness of the Submissions;
(ii) the advertised contact number for each Holiday Park is a unique phone number specially provided by us, and any calls made to that number will be routed via our systems to the Holiday Park's own telephone number (normal call charges apply for customers). All enquiries made using the "Enquire Now" form on the Website will also be redirected to the Holiday Park via our systems; and
(iii) we are not a party to any contract that may result between a customer of the Website and the operator of any Holiday Park, or between a customer and any other third party who may advertise or promote their products or services via the Website.
4 Turu Bookings
(a) As a condition of using Turu Bookings you warrant that you are at least 18 years of age.
(b) When using Turu Bookings, you expressly acknowledge and agree that:
(i) we provide Turu Bookings as a service to you;
(ii) we have no control over, or liability for, anything which occurs during or in connection with your use of accommodation booked using Turu Bookings;
(iii) online bookings made using Turu Bookings represent a contract between a customer of the Website and the operator of a Holiday Park, and we are not a party to that contract;
(iv) the terms of accommodation bookings made using Turu Bookings, including terms and conditions (and applicable fees) which apply in connection with booking changes and cancellations, are as set out in the terms and conditions of the individual Holiday Park, as amended from time to time;
(v) while some Holiday Parks may permit cancellations or amendments to online bookings, there is no guarantee that such changes will be possible;
(vi) while we endeavour to ensure that information provided via the Website is accurate and up to date, we are unable to guarantee the accuracy of all information published on the Website and we make no representation or warranty as to the quality, suitability or availability of accommodation booked using the Website.
(c) You may be required to make a payment for your accommodation at the time of booking, via the Website or directly to the Holiday Park, using a credit card or other available payment option.
(d) If you are required to make a payment via the Website at the time of booking, we will process your payment for the total amount shown in local (Australian) currency as shown on the Complete Reservation page prior to you finalising the booking. Additional fees may be payable by you in connection with use of some payment methods, for example, where you pay by local (Australian) or international credit card. Where any such fees are imposed by us these will be displayed on the Complete Reservation page prior to you finalising the booking. Your financial institution may also impose additional fees and charges, such as foreign exchange fees, for the use of certain payment methods according to the terms of your arrangements with them. You are liable for payment of any such fees or charges.
(e) Once your booking (and payment, if applicable) has been processed and confirmed with the Holiday Park you will be issued with an email confirmation, sent to the email address provided with your booking.
(f) It will generally be necessary for you to contact the Holiday Park directly to make changes to the details of your booking. All accommodation bookings made using Turu Bookings remain subject to the terms and conditions of the individual Holiday Park and it may not be possible to vary or cancel your accommodation booking.
(g) If you require a tax invoice for your accommodation booking, the Holiday Park you have made the booking with directly is solely responsible for issuing any Tax Invoices. Under no circumstance will TURU issue a Tax Invoice to a consumer who books Holiday Park accommodation through the website.
Online Booking Cancellations
It is the responsibility of the Holiday Park to process cancellations for any booking processed through the turu.com.au system within their own park management system. Bookings made through turu.com.au can be cancelled up to 30 days before the arrival date if the park approves the cancellation.
Any cancellation processed by turu.com.au will attract a 5% cancellation fee to the consumer.
Cancellations made within 30 days of arrival
No cancellations allowable within 30 days of arrival through turu.com.au unless agreed to by turu.com.au and the holiday park.
(a) Expressions in this clause bear the same meaning as those expressions in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
(b) Unless specifically stated otherwise, any consideration payable under this agreement is exclusive of GST.
(c) If a supply made under or in connection with this agreement is subject to GST, the recipient must pay to the supplier an additional amount on account of the GST.
(d) Subject to the receipt by the recipient of a tax invoice, the additional amount is payable at the same time and in the same manner as the consideration for the supply.
(e) If the additional amount differs from the amount of GST payable on the supply by the supplier, the parties must adjust the additional amount accordingly.
(f) If a party is entitled to be reimbursed or indemnified under this agreement, the amount to be reimbursed or indemnified must be reduced by the amount of any GST for which that party or its representative member is entitled to as an input tax credit.
(g) If the GST Law treats part of a supply as a separate supply for the purpose of determining whether GST is payable on that part of the supply or for the purpose of determining the tax period to which that part of the supply is attributable, such part of the supply is to be treated as a separate supply.
6 Linking to this Website
(a) We encourage you to provide links to this Website. While you may use the name “turu.com.au” in the text of any such link, you may not use the Turu name or logo, or any of our other trademarks, without our prior written consent.
(b) You must not frame this Website, or represent or imply that any part of the Website belongs to anyone other than us.
(c) If we notify you that we object to the manner in which you provide links to this Website, you must immediately cease providing such links.
7 General restrictions
In using the Website, you must not:
(a) violate any applicable laws;
(b) distribute viruses, corrupted files, or any other similar software or programs that may damage the operation of any computer hardware or software;
(c) disclose any password associated with an account you use to access the Website (and you agree that you will be solely and personally responsible for all activities that occur under your account);
(d) collect or store personal data about other users of the Website; or
(e) engage in any other conduct that inhibits any other person from using or enjoying the Website.
8 Warranties and liability
(a) You may have rights under statutory consumer protection laws, including the Competition and Consumer Act 2010(Cth), which cannot be excluded, restricted, limited or modified. The following exclusions of warranties, and the limitations of liability in paragraphs (d), (e) and (f) below, apply subject to any rights you may have under such laws.
(b) YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR ACCESS TO AND USE OF THE WEBSITE IS AT YOUR SOLE RISK AND THAT THE WEBSITE IS PROVIDED "AS IS" AND "AS AVAILABLE". IN PARTICULAR, WE DO NOT REPRESENT OR WARRANT TO YOU THAT:
(i) YOUR ACCESS TO AND USE OF THE WEBSITE WILL MEET YOUR REQUIREMENTS (AND YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE RELIED UPON YOUR OWN EXPERIENCE, SKILL AND JUDGEMENT TO EVALUATE THE WEBSITE AND THAT YOU ARE SATISFIED AS TO THE SUITABILITY OF THE WEBSITE TO MEET YOUR REQUIREMENTS); OR
(ii) YOUR ACCESS TO AND USE OF THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM VIRUSES OR ERRORS.
(c) WITHOUT LIMITING THE FOREGOING, AND TO THE EXTENT PERMITTED BY LAW, ALL EXPRESS OR IMPLIED REPRESENTATIONS, CONDITIONS, WARRANTIES, GUARANTEES OR OTHER PROVISIONS THAT ARE NOT CONTAINED IN THE TERMS (WHETHER BASED IN LEGISLATION, THE COMMON LAW OR OTHERWISE) ARE EXCLUDED, INCLUDING ANY REPRESENTATIONS, CONDITIONS, WARRANTIES OR GUARANTEES AS TO ACCEPTABLE QUALITY, FITNESS FOR PURPOSE, TIMELINESS, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
(d) If any condition, warranty, guarantee or other provision is implied or imposed in relation to the legal agreement between you and us (whether based in legislation, the common law or otherwise) and cannot be excluded (a "Non-Excludable Term"), and we are able to limit your remedy for a breach of such a Non-Excludable Term, then our liability for such a breach of the Non-Excludable Term is limited to one or more of the following at our option:
(i) in relation to goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of the cost of having the goods repaired; or
(ii) in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
(e) SUBJECT TO OUR OBLIGATIONS UNDER THE NON-EXCLUDABLE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR MAXIMUM AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR IN RELATION TO THIS AGREEMENT, OR OTHERWISE AS A RESULT OF YOUR ACCESS TO AND USE OF THE WEBSITE, IS LIMITED TO $100. OUR LIABILITY TO YOU WILL ALSO BE DIMINISHED TO THE EXTENT THAT YOUR ACTS OR OMISSIONS (OR THOSE OF A THIRD PARTY) CONTRIBUTE TO OR CAUSE THE LOSS OR LIABILITY.
(f) SUBJECT TO OUR OBLIGATIONS UNDER THE NON-EXCLUDABLE TERMS, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT ARE WE LIABLE UNDER OR IN RELATION TO THIS AGREEMENT OR ITS SUBJECT MATTER FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE OR FOR ANY LOSS OF GOODWILL, OPPORTUNITIES, ANTICIPATED SAVINGS OR PROFITS.
(g) The limitations and exclusions in paragraphs (e) and (f) apply regardless of whether the liability arises in contract, tort (including negligence), in equity, under statute, under an indemnity, or on any other basis.
(h) You agree to indemnify, defend and hold harmless us and our affiliates, and their respective directors, officers, employees, agents and contractors, from and against any loss, damage, liability, cost or expense (including legal fees on a solicitor-client basis) suffered or incurred in connection with a claim brought against any of them, to the extent that such third party claim arises out of your breach of any obligation or warranty in these terms, your breach of or failure to comply with any laws, or your misuse or infringement of any rights (including intellectual property rights) of a third party.
9 Variation of the Website
We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any or all of the Website.
10 Links and advertisements
We have not reviewed any of the sites linked to the Website and are not responsible for the content or accuracy of any off-site pages or any other sites linked to the Website. The inclusion of any link does not imply that we endorse the linked site.
12 Force majeure
Neither party will be liable for any delay in performing any of its obligations under these terms and conditions if such delay is caused by circumstances beyond the reasonable control of that party.
(a) If any part of these terms and conditions is held to be unenforceable, the unenforceable part is to be given effect to the greatest extent possible and the remainder will remain in full force and effect.
(b) These terms and conditions are governed by the laws of New South Wales, Australia, and you irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia.
(c) These terms and conditions, together with the Turu Advertiser Supplementary Terms and/or the Turu Online Booking Supplementary Terms (as applicable) constitute the entire agreement between us and you in relation to the Website and supersede all other (prior or contemporaneous) communications or displays whether electronic, oral, or written, between us and you in relation to the Website.
(d) Your use of the Website is conducted electronically and you agree that we may communicate with you electronically for all aspects of your use of the Website, including sending you electronic notices.
(e) The provisions of these terms and conditions which by their nature survive termination or expiry of these terms and conditions will survive termination or expiry of these terms and conditions.
(f) The word “including” when used in these terms and conditions is not a term of limitation.
14 Competitions, Vouchers and Redemptions
a) Information on how to redeem offer forms part of these conditions of entry.
b) Turu Vouchers can only be redeemed at Parks that have online booking functionality, listed as 'Book Now'. Bookings are subject to availability and do not include travel to and from the holiday park.
c) Offer is only open to residents of Australia
d) Redemption of a voucher is only available through Turu via Turu advertisers.
e) Prize is subject to the standard terms and conditions of individual prize and service providers.
f) Vouchers are valid for six (6) months from the date of issue. Redemption of the voucher prizes are subject to the terms and conditions stipulated on the voucher. The Promoter will not be liable for any voucher that has been lost, stolen, forged, damaged or tampered with in any way. Any ancillary costs associated with redeeming a voucher are not included. Any unused balance of the voucher will not be awarded as cash.
g) Prize must be taken as offered. The prize, or any unused portion of the prize, is not exchangeable or cannot be redeemed as cash. The prize cannot be used in conjunction with any other special offer. The prize is valued in Australian dollars. The Promoter accepts no responsibility for any variation in the prize value. Prize winner is advised that tax implications may arise from their prize winnings and they should seek independent financial advice prior to acceptance of their prize.
h) In the event that a portion of the prize is awarded to the winner in the form of a voucher / ticket / pass/ letter, redemption of that portion of the prize will be subject to the terms and conditions stipulated on the voucher / ticket / pass/ letter. The Promoter will not be liable for any voucher / ticket / pass/ letter that has been lost, stolen, forged, damaged or tampered with in any way. Redemption of prize at a venue is subject to the standard rules and regulations of that venue/s.
i) Advertisers and owners or operators of Holiday Parks (“advertisers”)
- – advertisers = under a contractual agreement with us.
j) The Promoter is Bauer Media Pty Ltd, trading as Turu.com.au, ABN 18 053 273 546, the promoter, at 73 Atherton Road, Oakleigh, Vic 3166.
15 Holiday park offers and deals
Turu.com.au has no involvement or responsibility in listed Caravan Parks promotions which are featured on www.turu.com.au. These promotions are conducted by the parks themselves and Turu.com.au is not the promoter nor the facilitator of these promotions. Therefore, www.turu.com.au will take no part in these parks promotions other than listing them on www.turu.com.au. For any further information of the park promotions, please contact the individual parks.