Turu FAQ's

1. How do I update my parks/listing features?

2. How do I add/remove accommodation options on my listing?

3. How do I add/remove images on my listing?

4. How do I add/remove images in my accommodation options?

5. How do I add a video to my listing? (Video must come from YouTube URL).

6. How do I login to my Turu dashboard/listing to update my details/respond to reviews/view booking information/view leads?

7. Who do I contact if I'm having trouble updating my listing?

8. Who do I contact if I want to review the subscription package I'm currently on?

9. How do I get a subscription with Turu?

10. Where/ who do I go to, to find more information on a current campaign?

11. Who do I contact if I want to connect my online booking to my listing?

12. Who do I contact if I'm on a subscription package and I'm not getting many leads?

13. Where do I go with general issues/queries?

14. How do I pay my tax invoice?

15. What's the difference between remittance advice and a tax invoice?

16. Why is my phone number displaying incorrectly on my listing?

17. How does the remittance work for online bookings made through Turu.com.au? (Turu remittance cycle explained).

18. Is there commission attached to the online bookings that are made through Turu.com.au?

19. Where/how do I advertise my parks current special offers?

20. How can I add my parks logo to my listing?

21. My address is showing incorrectly in the map on my listing, how do I fix this?

22. My region is incorrect on Turu.com.au, how do I change this?

23. How do I update my pricing on my accommodation options?

24. How do I update the number of powered sites/unpowered sites/cabins displaying in the features section on my listing?

25. How do I display that my park is pet friendly on my listing?

26. How do I respond to an email consumer enquiry?

27. Where can I find the Turu Park Terms and Conditions?

28. What is the ideal sizing for images on Turu.com.au?

29. What can I do to help bring my park to the top of the search results on Turu.com.au?

30. What are some tips on imagery for my listing?

1. How do I update my parks/listing features?

Keeping your parks features up-to-date is important to help consumers find exactly what they are looking for during their trip and to help them find you!

a.  Subscribed parks:

                               i.   Go to Park Login.

                              ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                             iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “FEATURES” tab.

                              v.   Select/unselect any of the check boxes that apply/don’t apply to your park from the list.

                             vi.   Scroll to the bottom of the page.

                            vii.   Click the orange “SAVE” button.

                           viii.   All done!

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

2. How do I add/remove accommodation options on my listing?

The more accommodation options and details you have on each one, assures consumers that they’re getting exactly what they’re paying for. So put as much detail as you can in each description!

a.  Subscribed parks:

                               i.   Go to Park Login.

                              ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                             iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “ACCOMMODATION” tab.

1. To add an accommodation option:

a.  Click the “ADD ACCOMMODATION” button.

b.  Fill out the fields marked with an asterisk *.

c.  Click the orange “SAVE” button at the bottom of the screen.

2. To remove an accommodation option:

        a.  Find the accommodation option you wish to remove by scrolling down the screen until you see the right one.

        b. Click the orange “Delete” hyperlink under the selected accommodation type, then follow any other prompts on the                     screen.

                              v.   All done!

b.  Unsubscribed parks:

                              i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

3. How do I add/remove images on my listing?

Good quality images are more alluring to your consumers, so take some nice images and get them uploaded ASAP!

*Tip: The more images you have on your listing, the higher your park will appear in the Turu search results.

a.  Subscribed parks:

                               i.   Go to Park Login.

                              ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                             iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “PHOTOS & VIDEOS” tab.

1. To add an image:

        a.  Click the green “UPLOAD IMAGE” button.

        b.  Fill out the fields marked with an asterisk *.

        c.  Click the “Choose Files” button.

        d.  Select the image you wish to upload from your computer.

        e.  Click the orange “SAVE” button at the bottom of the screen.

2. To remove an image:

        a.  Scroll down and find the image you wish to delete.

        b.  Click the orange “Delete” hyperlink under the selected image, then follow any other prompts on the screen.

                              v.   All done!

b. Unsubscribed parks:

                                i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

4. How do I add/remove images in my accommodation options?

Upload an array of images to each accommodation type. Let the consumer see what you have to offer!

a.  Subscribed parks:

                               i.   Go to Park Login.

                              ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                             iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “ACCOMMODATION” tab.

                              v.   Scroll down the page to find the accommodation option you wish to add/remove images.

                             vi.   Click the orange “Edit” hyperlink under the selected accommodation type.

                                            1. To add an image to the accommodation option:

a.  Click the “Choose Files” button under the “Image:” field.

b.  Select the image/s you wish to upload from your computer.

c.  Scroll down and click the orange “SAVE” button at the bottom of the page.

       2. To remove an image from the accommodation option:

a. Click the small black “x” next to the image you wish to remove under the “Image:” field.

                           vii.   All done!

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

5. How do I add a video to my listing? (Video must come from YouTube URL).

Having a video adds a little interaction and creativity to your listing. Go crazy and do something a little different!

a.   Go to Park Login.

b.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

c.   Click “PARK CONTENT” on the left hand side of the screen.

d.   Click the green “PHOTOS & VIDEOS” tab.

e.   Click the green “UPLOAD VIDEO” button.

f.    Enter the fields marked with an asterisk *.

g.   Copy and paste YouTube URL after the /. (Eg. To upload this video - https://www.youtube.com/watch?v=-XPfCrKeRZQ you would only paste this            part of the URL - /watch?v=-XPfCrKeRZQ ).

h.   Click the orange “SAVE” button.

i.    All done!

6. How do I login to my Turu dashboard/listing to update my details/respond to reviews/view booking information/view leads?

The team at Turu really encourages our parks to respond to their reviews – good or bad! This shows that you like to interact with your consumers even when they’ve come and gone.

*Tips: Good review - Let them know you can’t wait for them to come and visit again!
          Bad review - Thank them for the feedback and let them know you have taken the criticism on board and will endure to look into their complaint right                                  away.

a.  Go to Park Login.

b.  Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

7. Who do I contact if I’m having trouble updating my listing?

It’s important to keep your listing up to date, as this ensures we are feeding the correct information to your consumers. If you don’t know how to do it, just let us know!

a.  Please contact your Turu Account Manager; OR

b.  Contact Turu Support via;
            1. Email - support@turu.com.au
            2. Phone - 1300 657 076

8. Who do I contact if I want to review the subscription package I’m currently on?

Reviewing your current subscription package regularly can ensure you’re getting the most out of Turu. Please feel comfortable to chat with our friendly team to talk about what works for you!

a.  Please contact your Turu Account Manager; OR

b.  Contact Turu Support via;
            1. Email - support@turu.com.au
            2. Phone - 1300 657 076

9. How do I get a subscription with Turu?

Turu subscriptions come with a range of benefits, just give us a call to find out what Turu can do for you!

a.  Contact Turu Support via;
            1. Email - support@turu.com.au
            2. Phone - 1300 657 076

10. Where/who do I go to, to find more information on a current campaign?

Keeping up to date with our campaigns keeps you in the loop and could potentially be a great opportunity to get involved in something a little different!

a.  Please contact your Turu Account Manager; OR

b.  Contact Turu Support via;
            1. Email - support@turu.com.au
            2. Phone - 1300 657 076

11. Who do I contact if I want to connect my online booking to my listing?

Online booking is a great way to get more traction from the Turu website and increase exposure!

a.  Subscribed parks:

                               i.   Contact your Turu Account Manager; OR

                              ii.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

12. Who do I contact if I’m on a subscription package and I’m not getting many leads?

Your park might just need a little extra help from our team to get more exposure. So, don’t be shy, give us a call and let’s work together to execute a plan of attack!

a.  Please contact your Turu Account Manager; OR

b.  Contact Turu Support via;
            1. Email - support@turu.com.au
            2. Phone - 1300 657 076

13. Where do I go with general issues/queries?

No question is too silly here at Turu. We understand the internet is a scary place and can be quite confusing at the best of times. Let us know, we’re here to help!                            

a.  Subscribed parks:

                               i.   Contact your Turu Account Manager; OR

                              ii.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

14. How do I pay my tax invoice?

It’s important to keep on top of your payments, ensure that you pay your tax invoices on time to eliminate any hassle in the future. If you’re having trouble, give the Turu Support team a call on 1300 657 076.

a.  Pay via BPAY:

                               i.   At the bottom of your invoice, you will have been provided with a biller code and reference number.

                              ii.   You may call your bank or financial institution to pay; OR

                             iii.   You may perform this payment online via internet banking.

b.  Payment by EFT / Bank Deposit (info can also be found at the bottom of your tax invoice):

                               i.   When paying by EFT, please fax or email remittance confirmation;

                                   1. Fax: (03) 9567 4100

     2. Email: support@turu.com.au

                              ii.   Account Name: Bauer Media Pty Limited (Trad)

                             iii.   Bank Name: HSBC Bank Australia Limited

                             iv.   BSB: 342-011

                              v.   Account Number: 482908005

                             vi.   Payment reference: Please provide this in the details/description section when making the payment.

c.   Online Payments:

                               i.   Payments can be made by Credit Card via our customer website:

                                           1.  http://customers.bauer-media.com.au/?paymybill

                                           2. You will need to provide your invoice reference number.

*Card merchant fees apply.

d.  Payment by Mail:

                               i.   Quote your unique Mail reference found at the bottom of your tax invoice under the “Payment by Mail” section, on the back of your                                       cheque and post to:

1.  TURU
     P.O. Box 20199
     WORLD SQUARE NSW 2002

15. What’s the difference between remittance advice and a tax invoice?

Understanding these differences is important, to avoid paying unnecessary amounts to Turu. So read carefully!

a.  Remittance Advice:

                               i.   Bauer Media Group will provide this to you after paying you for a booking that was made through Turu.com.au.

                              ii.   This will say “EFT Remittance Advice in the top left corner.

*You do not need to pay anything after receiving remittance advice.

b.  Tax Invoice:

                               i.   This will be provided to you when agree to a subscription with Turu or any kind of advertising.

                             ii.   The invoice will have payment options at the bottom of the page.

                            iii.   And will also say “Tax Invoice” at the very top of the page.

16. Why is my phone number displaying incorrectly on my listing?

We get a lot of queries about phone numbers showing wrong on park listings, here’s everything you need to know!

*Please always let us know if you’ve noticed the number isn’t working, so we can get this fixed as soon as possible!

a.  The phone number displayed on your listing will be different to your parks number.

b.  We have provided you with this number as a way to track the number of calls you receive through Turu.com.au.

c.  This phone number is linked to your actual phone number, so they will come through like any other phone call.

17. How does the remittance work for online bookings made through Turu.com.au? (Turu remittance cycle explained).

If you have online booking setup with Turu, here’s everything you need to know!

a.  All booking will be remitted every 14 days.

b.  The booking cycle is run based on a 14 day period [(eg. Monday, 06.04.15 to Sunday, 19.04.15.) Please refer to images below.]

c.  Payments will be processed on the Thursday, every 14 days – Note: Please allow up to 3-4 business days for payments to reach your account.

d.  All changes and cancellations will be processed by each individual park, unless the funds have not yet been remitted.

e.  Once the payment has been remitted to the park, 10% commission fee will not be reimbursed if the consumer decides to cancel.

Turu FAQ

18. Is there commission attached to the online bookings that are made through Turu.com.au?

Turu.com.au has one of the cheapest commission rates per booking!

a.  Yes, Turu charges a 10% commission fee on all bookings made through our website.

19. Where/how do I advertise my parks current special offers?

Advertising your parks special offers on the Turu website will generate more attention and push potential consumers to your listing!

a.  Subscribed parks:

                               i.   Contact your Turu Account Manager; OR

                              ii.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

20. How can I add my parks logo to my listing?

Adding a logo to your listing could potentially help you stand out from your competitors, and a great logo makes a great first impression!

a.  Subscribed parks:

                               i.   Go to Park Login.

                             ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                            iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “PARK DETAILS” tab.

                              v.   Find the “Park Logo” field and click the “Choose Files” button.

                             vi.   Select the image you wish to upload from your computer.

                           vii.   Scroll down and click the orange “SAVE” button at the bottom of the page.

                          viii.   All done!

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

21. My address is showing incorrectly in the map on my listing, how do I fix this?

The map provides consumers with the ability to properly plan their holiday, know exactly where they will be staying and explore surrounding areas! It’s important that your location is showing correctly, so please let us know right away if it’s wrong.

a.  Firstly, confirm that your address is correct.

                               i.   Go to Park Login.

                              ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                             iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “ADDRESS” tab.

                              v.   Make any necessary changes to your address, if required.

                             vi.   Click the orange “SAVE” button at the bottom of the page.

                            vii.   Follow the next steps.

b.  Subscribed parks:

                               i.   Contact your Turu Account Manager to let them know the map on your listing is showing the incorrect address; OR

                             ii.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

c.   Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

22. My region is incorrect on Turu.com.au, how do I change this?

Providing our consumers with correct information is of the utmost importance, displaying the incorrect region can be very misleading!

a.  Subscribed parks:

                               i.   Go to Park Login.

                             ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                            iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “ADDRESS” tab.

                              v.   Select the correct region from the dropdown box.

                             vi.   Click the orange “SAVE” button at the bottom of the page.

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

23. How do I update my pricing on my accommodation options?

Here at Turu, we know that pricing may increase year on year. So we rely on you, our Turu users, to keep your pricing up-to-date.

a.  Subscribed parks:

                               i.   Go to Park Login.

                              ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                             iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “ACCOMMODATION” tab.

                              v.   Click the “Edit” hyperlink under each of the accommodation options.

                             vi.   Under the field “Cost per night” you may update the Standard Rate, Minimum Rate and Maximum Rate.

                            vii.   Click the orange “SAVE” button at the bottom of the page, once completed.

                           viii.   All done!

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

24. How do I update the number of powered sites/unpowered sites/cabins displaying in the features section on my listing?

Let your consumers know how many sites you have available on your property!

a.  Subscribed parks:

                               i.   Go to Park Login.

                              ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                             iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “FEATURES” tab.

                              v.   Scroll down the page and just above the “Quick Price Guide” is the number of sites and amenities your park has.

                             vi.   Enter the correct amounts in each of the fields.

                            vii.   Scroll to the bottom of the page.

                           viii.   Click the orange “SAVE” button at the bottom of the page, once completed.

                             ix.   All done!

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

25. How do I display that my park is pet friendly on my listing?

There's no doubt about it, Australians love to holiday with their pets. Let them know your park is pet friendly!

a.  Subscribed parks:

                               i.   Go to Park Login.

                              ii.   Enter Username and Password provided to you by your Turu Account Manager (if unknown, contact Turu Support).

                             iii.   Click “PARK CONTENT” on the left hand side of the screen.

                             iv.   Click the green “FEATURES” tab.

                              v.   Find and click the check box next to “Pet Friendly” in the list of the available features (this should be the first check box in the first                                           column).

                             vi.   Scroll down to the bottom of the page.

                            vii.   Click the orange “SAVE” button.

                           viii.   All done!

b.  Unsubscribed parks:

                               i.   Contact Turu Support via;
                                           1. Email - support@turu.com.au
                                           2. Phone - 1300 657 076

26. How do I respond to an email consumer enquiry?

We encourage our parks to respond to all consumer enquiries, as this builds rapport! And what’s better than that?

a.  Click on the orange “REPLY TO ENQUIRY” button in the email; OR

b.  Copy and paste the consumer’s email address into a new email and reply directly to them – Note: This will not include the consumer’s original email enquiry.

27. Where can I find the Turu Park Terms and Conditions?

Familiarize yourself with the Turu Park T’s&C’s to avoid any potential confusion in the future!

a.  Visit Turu.com.au.

                               i.   Scroll to the bottom of the page.

                              ii.   Under the Site MAP section, click “Park Terms & Conditions”; OR

b.  Click here.

28. What is the ideal sizing for images on Turu.com.au?

Images that are smaller than the ideal sizing may appear blurry and/or pixelated. Having large, clear images is much more appealing to the public eye!

a.  Width: 798 pixels.

b.  Height: 354 pixels.

29. What can I do to help bring my park to the top of the search results in Turu.com.au?

We have a few tips and tricks to help you make the most of our website and get your park more exposure!

a.  Signing up to a Turu Subscription Package.

b.  Having more images on your listing.

c.  Having more images on your accommodation options.

d.  Better review ratings.

e.  Having more reviews and replying to reviews.

f.   A detailed park description.

g.  Entering information in the Special Events and Activities section of your listing.

h.  Entering information in the Local Attractions section of your listing.

i.   Having more park features.

j.   Having more accommodation options.

k.  Having online booking available on Turu.com.au.

30. What are some tips on imagery for my listing?

If you follow these simple tips and tricks when taking images, your park listing will look flawless!

a.  Diverse Imagery:

                               i.   Including plenty of images on your park listing enables you to illustrate to potential consumers what they can expect at your park.

                              ii.   Consumers like to see where they will be staying.

                             iii.   This includes images of the grounds, facilities and accommodation itself.

b.  Dimensions:

                               i.   Photos uploaded to the Turu.com.au website should have the following dimensions to display at its best in the image carousel.

                              ii.   Width: 798 pixels.

                             iii.   Height: 354 pixels.

c.   Image Quality:

                               i.   Almost all cameras and smartphones take photos of this quality (usually higher quality).

                              ii.   Therefore, it is quick and easy to take great quality photos on your phone and then upload them to your park listing.

d.  General tips on taking a good photo:

                               i.   Lighting:

                                          1.  Make sure your subject is well lit.

                                          2.  When taking photos indoors, the light should always be behind the photographer.

                                          3.  Natural light is preferred.

                                          4.  Avoid using the flash on your camera.

                             ii.   Stability:

                                          1.  For clear photos (no blur) you need to takes the photo with a stable hand or invest in a tripod.

                                          2.  If you do not have a tripod, try resting the camera/phone on something stable.

                            iii.   Colour:

                                          1.  Avoid taking photos with a completely washed out palette.

                                          2.  For example; if you are taking a photo of a room with white walls, cream bed linen and off white curtains, try adding colourful                                                  décor to brighten up the photo and give it a point of focus.

                             iv.   Composition:

                                          1.  Compose your photo thoughtfully.

                                          2.  Here are a few things to consider:

                                                     a.  What do you want to share with your potential guests?

                                                          - If your park is family-friendly, a picture of children enjoying the facilities will illustrate this point.

                                                     b.  Can you get up high to take a photo?

                                                          -Taking photos from different viewpoints can greatly impact the composition.

                                                     c.  Use the rule of thirds.

                                                          - Imagine a grid over each photo (most smartphones and cameras have a grid functionality). Try to place the subject                                                               of your photo directly alone the grid lines for better composition (not between the grid lines).